We're currently managing a considerable number of inquiries. To ensure each request receives the thorough attention it deserves, we've organized a structured process to respond to you in the order they're received. Rest assured, we'll reach out to you as soon as possible, and we thank you for your understanding as we work to assist you effectively.
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FAQs
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Office
No. 2, Shizhong 3rd Road, Dashijie, Panyu District, Guangzhou City, Guangdong Province
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Frequently Asked Questions
Have questions? We’re here to help
How long does it take to complete an order?
Custom orders take 5 to 10 days to process, depending on the item purchased. We do provide express processing for an additional fee.
Can I inspect the goods before receiving them?
Yes, you can inspect the goods before receiving them. We’ll arrange the inspection process for you.
What should I do if there is a problem with my custom order?
Please contact us immediately if there’s an issue with your custom order. We’ll check the problem and work with you to find a solution (like reworking, repairing, or refunding).
How long does shipping usually take?
Shipping times vary by destination and shipping method. For most countries: express shipping takes 3 - 7 business days, standard air shipping is about 7 - 15 business days, and sea shipping takes 30 - 60 business days. We’ll provide a tracking number so you can follow your shipment.
How often should I replace my phone case?
It depends on how worn the case becomes and your preference. If the case has obvious wear (such as cracks, loose edges, or reduced protection), replacing it every 6–12 months is recommended. If it still works well and looks good, you can keep using it.
